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Return to shopThis Payment Method policy explains the available payment options, how transactions are processed, and the measures we take to protect your payment information when you shop at SwansClothes.
1. Accepted Payment Methods
We currently accept payments through major credit and debit cards.
All card payments are securely processed via Stripe, which supports a wide range of providers, including Visa, Mastercard, American Express, and other major card networks.
At this time, we do not guarantee support for additional payment methods unless they are clearly displayed at checkout.
2. Currency
All transactions are processed in United States Dollars (USD).
If you are using a card issued in a different currency, your bank or card provider may apply currency conversion rates and additional fees. These charges are determined by your financial institution and are outside of our control.
3. Payment Security
We take the security of your payment information seriously.
Our website uses SSL encryption to protect data transmitted during the checkout process. In addition, payment processing is handled by Stripe, which complies with industry standards such as PCI DSS for secure handling of card information.
While we implement appropriate technical and organizational measures to protect your data, no online system can be guaranteed to be completely secure. We therefore cannot ensure absolute security, but we continuously work to maintain a high level of protection.
4. Payment Authorization
When you place an order, your payment will be authorized and charged at the time of checkout.
If the transaction is approved, you will receive an order confirmation email. If the payment is declined or cannot be processed, the order will not be completed.
5. Failed or Declined Transactions
If your payment is unsuccessful, we recommend checking the following:
Ensure that your card details are entered correctly
Confirm that your card has sufficient available balance
Check that your card is authorized for online or international transactions if applicable
If the issue persists, you may need to contact your bank or card provider for further assistance.
6. Refund Method
Any approved refunds will be issued to the original payment method used at the time of purchase.
Refund processing times may vary depending on your payment provider. It may take several business days for the refunded amount to appear in your account after it has been processed.
7. Contact Information
If you have any questions regarding payments or need assistance with a transaction, please contact us at:
Email [email protected]
Support hours Monday to Friday from 9:00 AM to 5:00 PM Eastern Standard Time
This Payment Method policy is intended to provide clear information about how payments are handled on our website and to ensure a consistent and transparent checkout experience.