RETURN AND REFUND POLICY

This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted at SwansClothes. Please read this policy carefully before making a purchase to understand your rights and responsibilities.

1. Return Request Timeframe

Customers may request a return or refund within 60 days from the date the order is marked as delivered.

Requests submitted after this period may not be eligible for return or refund.

2. Eligible Reasons for Return

We accept return and refund requests under the following circumstances:

Customer change of mind
Product is defective, damaged, or has a manufacturing issue
Incorrect item received compared to the order

All return requests must be reviewed and approved by our support team before the item is sent back.

3. Product Condition Requirements

To be eligible for a return, the item must meet the following conditions:

The product has not been worn, washed, or used
All original tags and labels are still attached
The item is returned in its original packaging

Items that do not meet these conditions may not be accepted for return.

4. Return Authorization

Before returning any item, customers must contact our support team to request authorization.

Returns sent without prior approval may not be accepted or processed.

Once your request is reviewed, we will provide instructions on how to proceed with the return.

5. Return Method

All returns must be sent via postal service to the return address provided by our support team.

Customers should not send items back to the original shipping address unless specifically instructed.

6. Return Label

Return shipping labels are handled in one of the following ways:

In some cases, a return label may be included in the original package
If not included, our support team will provide a return label via email after the return request is approved

Customers should follow the instructions provided to ensure proper handling of the return.

7. Return and Refund Process

Step 1 Contact our support team within 60 days of delivery and provide your order number along with a description of the issue

Step 2 Wait for return authorization and instructions from our team

Step 3 Pack the item securely and send it to the address provided

Step 4 Once we receive and inspect the returned item, we will notify you of the outcome

Step 5 If approved, a refund or replacement will be processed

Refunds are issued to the original payment method and may take several business days to appear depending on your payment provider.

9. Exchanges

We accept exchanges for eligible items, including size or color changes.

Exchange requests must be submitted within the same 60 day period and follow the same approval process as returns.

Availability of replacement items is subject to stock and production conditions.

10. Non Returnable Items

The following items are not eligible for return or refund:

Items that have been used, washed, or damaged by the customer
Items returned without prior authorization
Items that do not meet the stated return conditions

Certain custom or personalized products may also be non returnable unless they arrive defective or incorrect.

11. Damaged Returns in Transit

Customers are responsible for ensuring that returned items are securely packaged.

If a returned item is damaged during transit back to us due to insufficient packaging, we may not be able to process a full refund.

We recommend using a trackable shipping service when returning items.

12. Contact Information

For all return, refund, or exchange requests, please contact us at:

Email [email protected]
Support hours Monday to Friday from 9:00 AM to 5:00 PM Eastern Standard Time

This Return and Refund Policy is intended to provide a clear and consistent process for handling returns and refunds while ensuring fairness for both customers and our business.