SHIPPING POLICY

This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase from SwansClothes. The information below is provided to ensure clarity and consistency across our services.

1. Shipping Coverage

We currently ship primarily within the United States.

Orders can be delivered to all 50 states. Shipping to Alaska, Hawaii, and U.S. territories or islands is supported; however, delivery times may be longer than standard estimates.

We are able to ship to PO Box addresses via USPS. For APO, FPO, and DPO military addresses, delivery may be available but can require additional processing and transit time depending on the destination.

At this time, we do not actively offer international shipping outside the United States unless otherwise stated at checkout.

2. Order Cut-off Time

The daily order cut-off time is 5:00 PM Eastern Standard Time.

Orders placed before this time on a business day will begin processing the same day. Orders placed after 5:00 PM Eastern Standard Time, on weekends, or on public holidays will be processed on the next business day.

3. Processing Time

All products are made to order. This means each item is produced after the order is placed.

Processing time typically takes between 2 to 5 business days. This includes order verification, production, quality checks, and packaging.

During peak seasons, holidays, or high-demand periods, processing times may be slightly extended.

4. Shipping and Delivery Time

Once an order has been processed and shipped, the estimated transit time is 5 to 10 business days for standard shipping.

Delivery times may vary depending on the shipping destination, carrier operations, and external factors such as weather or logistics delays.

The total estimated delivery time, including processing and shipping, is generally between 7 and 15 business days.

5. Shipping Fees

Standard shipping is charged at a flat rate of 4.99 USD per order.

Free shipping is available for orders with a total value of 150 USD or more.

Shipping fees are calculated and displayed at checkout. Any promotional shipping offers will be clearly indicated at the time of purchase.

6. Shipping Carriers and Tracking

We work with established shipping carriers such as USPS, UPS, FedEx, and DHL, depending on the destination and fulfillment process.

Once your order has been shipped, you will receive a confirmation email that includes a tracking number. This tracking number allows you to monitor the status and location of your shipment through the carrier’s tracking system.

Please allow a short period after shipment for tracking information to update.

7. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at the time of purchase.

If an incorrect or incomplete address is provided and the order has already been processed or shipped, we may not be able to make changes. In such cases, we cannot guarantee reshipment or refund.

If you notice an error in your shipping details, please contact us as soon as possible within the allowed modification window.

8. Orders Damaged During Transit

If your order arrives damaged, please contact us within 7 days of the delivery date.

To assist with the review, you may be asked to provide clear photos of the damaged product, the packaging materials, and the shipping label.

After reviewing the information, we will determine an appropriate resolution, which may include a replacement or refund where applicable.

9. Return to Sender

Orders may be returned to us by the carrier due to incorrect or incomplete shipping addresses, failed delivery attempts, or unclaimed packages.

If an order is returned to sender, we will contact you using the information provided at checkout. Reshipment may be arranged, but additional shipping fees may apply.

10. Order Cancellation and Modification

Orders may be canceled or modified within 12 hours of being placed.

After this period, the order may already be in production, and changes or cancellations may no longer be possible.

We recommend reviewing your order details carefully before completing your purchase.

11. Contact Information

If you have any questions regarding shipping or your order, you can contact us through the following:

Email [email protected]
Support hours Monday to Friday from 9:00 AM to 5:00 PM Eastern Standard Time

This Shipping Policy is designed to provide clear expectations regarding order fulfillment and delivery. By placing an order with SwansClothes, you agree to the terms outlined above.