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Return to shopThis policy explains how customers can request order cancellations or modifications after placing an order with SwansClothes. Because all items are made to order, timing is important and requests must be submitted within the allowed timeframe.
1. Timeframe for Cancellation or Modification
Customers may request to cancel or modify an order within 12 hours of placing it.
After this 12 hour window, the order may already be in production or processing. At that point, we are unable to guarantee that any changes or cancellations can be made.
2. What Can Be Modified
Within the allowed timeframe, customers may request changes to the following:
Product size
Product color
Shipping address
Requests to change the product design or switch to a different item may not always be possible, depending on the production status.
3. How to Request a Cancellation or Modification
To request a cancellation or modification, customers must contact us via email as soon as possible.
Email [email protected]
To help us process your request quickly, please use one of the following email subject formats:
CANCEL Order Number
MODIFY Order Number
In the email, include your order number and clearly describe the requested changes.
Requests are handled in the order they are received, and we will confirm once the change or cancellation has been completed or if it is no longer possible.
4. Refund Policy for Canceled Orders
If a cancellation request is submitted within the 12 hour window and successfully processed, a full refund will be issued to the original payment method.
Refund processing times may vary depending on your payment provider, but typically take several business days to appear in your account.
5. Requests After the Allowed Timeframe
If a request is submitted after 12 hours, the order may already be in production or prepared for shipping.
In such cases, we may not be able to cancel or modify the order.
Customers will be informed if the request cannot be completed. We recommend carefully reviewing all order details before completing your purchase to avoid issues.
6. Additional Notes
Submitting a request does not guarantee that the order can be changed or canceled. All requests are subject to production status at the time of review.
SwansClothes reserves the right to decline modification or cancellation requests that fall outside the stated policy.
If you have any questions regarding this policy, please contact us at [email protected] during our support hours.